ON HOLD Status
Placing affiliates ON HOLD is the tool K-BID uses whenever there are compliance concerns or questions relating to the affiliate's business practices. During the time the affiliate is ON HOLD, no further auctions can be posted. Once the issue is satisfactorily resolved, the affiliate can resume posting auctions.
Affiliates will be notified that they have been placed ON HOLD when they login to K-BID.com and see the following notification:
By clicking on the Review Account Notes link you will see the reason for the ON HOLD status and what needs to be done to remove that status:
Once the issue has been resolved, please email firstname.lastname@example.org to be reinstated. Our goal is to never put an affiliate ON HOLD. However, we understand sometimes it is necessary and an auction or invoice can slip your mind. Affiliates that find themselves ON HOLD repeatedly will risk an internal review by K-BID to determine if the relationship is worth continuing. Communication is vital for K-BID and our affiliates, if you are having issues with timelines or expectations please reach out so we can discuss in person.
Reasons For ON HOLD Status
There are 3 main reasons for an affiliate being placed in an ON HOLD Status:
- Consignor/Bidder issue - If a consignor has not been paid well past the conclusion of an auction or a bidder issue arises that needs to be clarified and/or resolved.
- Failure to process invoices within 10 days of an auction closing.
- Failure to pay K-BID Invoices in a timely manner.
Typically an affiliate can get an ON HOLD status removed within 24 hours after the auction invoices have been processed, the invoice to K-BID has been paid or the bidder/consignor issue is resolved in a satisfactory manner.