As of 3/28/19 - bidders who have been disabled due to a "No-Show" invoice will receive the following email:
This email will be sent at the time the invoice is processed. Our goal is to educate bidders on the impact that "No-Show" invoices have on the auction process and decrease the amount of "No-Show" invoices.
What this means for affiliates:
- It's important to process "No-Show" invoices shortly after your removal has ended to encourage any non-paying bidders to contact you.
- Affiliates now have the ability to change the status of an invoice from "No-Show" to "Open". This will allow any late paying bidders to make an online payment and re-enable their bidding account. This can be done by changing the invoice status on the invoice list.
- When possible, we encourage affiliates to work with late paying bidders to complete their purchase. If the item(s) is no longer available, defer the bidder to the contact tab on K-BID.com to contact us to discuss the reinstatement policy.
We believe this new notification will reduce "No-Show" invoices and improve communications with bidders. Please let us know if you have any feedback or if you see an impact!