NO SHOW bidders are, unfortunately, a cost of doing business for an online auction company. K-BID is committed to doing everything possible to minimize the impact NO SHOW bidders have on the auctions published on K-BID.com. The fraud detection and protection element of our auction software is key to stopping ‘problem’ bidders from re-registering and red flagging bidders who are exhibiting unusual bidding behavior.
A NO SHOW bidder, is a bidder who failed to honor his winning bids and/or the terms of an auction when he was identified as the winning bidder. The bidder bears 100% responsibility for the invoiced assets not selling.
Affiliates play a critical role in controlling the damage NO SHOW bidders cause on website. We know from experience, a NO SHOW bidder on one auction is likely to be a NO SHOW bidder on other auctions. Which is the reason K-BID is so adamant about timely invoice processing. The sooner a NO SHOW bidder is identified; the sooner his bidding privileges can be disabled --- hopefully before the bidder has a chance to damage the results of another affiliate’s auction.
While NO SHOWS are always disappointing, it is important to recognize even good bidders are known to NO SHOW on occasion. Generally, when high quality bidders are made aware of their error, they do whatever they can to remedy the situation. Often contacting the affiliate to check on the possibility of a late removal. The ideal outcome is the affiliate is able to accommodate the request for a late removal (don’t forget to reprocess the invoice as PAID and contact Affiliate Services to reinstate bidding privileges if necessary). However, if a late removal is not possible, the affiliate should direct the bidder to contact K-BID via the contact form found on the website: www.k-bid.com/contact
The Process for Disabling NO SHOW Bidders
Bidders with a No-Show invoice with high bids over $25.00, lose their bidding privileges immediately upon the affiliate processing their invoice as a NO SHOW.
Bidders with No-Show Invoices below $25.00 in high bids, do not lose their bidding privileges but are subject to review. A bidder with multiple low value invoices processed as NO SHOW, will lose their bidding privileges.
Bidder Penalty Fees
The website terms state:
In the event that bidding rights are terminated due to no-show invoices, bidders MAY be reinstated at the discretion of K-BID only after a penalty fee of 20% of the unpaid invoice(s) and a reinstatement fee of $25.00 has been paid to K-BID and a scanned copy of your driver's license emailed to us. INVOICED ITEMS WILL NOT BE AWARDED. The payment is punitive and meant to deter no-shows. Duplicate bidder accounts will be deactivated when they are determined to exist. If possible and at our discretion K-BID reserves the right to delete any bid, we believe has been place by a suspect bidder. Any registration that shows up on our fraud detection system may be placed on hold and bids removed until user is verified. K-BID Online, Inc reserves the right to disallow anybody from bidding on its web site. A member of a household who has "No-Showed" on an invoice will cause all members of the household to be disallowed from bidding. No further registrations from the household members will be allowed until prior issues are cleared. Cases of obvious bidding with no intent to redeem will be referred to appropriate legal authorities.
Bidder penalties and reinstatement fees are paid directly to K-BID. However, the affiliate affected by the NO SHOW invoice, will receive 50% of the penalty proceeds via a credit on their next buyer’s premium invoice.